Our confirmations detail shade dimensions, fabric dimensions and colors, and all the specifics about the construction of the shades you are ordering.We may request photos of what you received. Not as ordered means wrong size, color, fabric, lift system, cable anchor hardware, etc.Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time.If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING. If reported within 60 days of receipt of the original order, replacement parts/shipping are free of charge.NOT AS ORDERED OR DEFECTIVE (when installing) Photographs showing damaged packaging and parts are required. If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery.If shipping damage exception number is obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 30 business days of delivery.Therefore rips, tears, or cuts in the fabric were either caused by the shipping company, opening the boxes with knives or scissors, or happened during installation. All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. ![]() ![]() Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped.If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not.Good for original owner of shades only. ![]() We may check historic wind speed data in your area.
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